Mensagem da antelife sobre a garantia e o envio:
If you agree to send it back, please do as below:
1. Put a paper in your parcel, write down your order number and the problems of your phone (in English, try to print instead of writing). Please note that we would not handle your parcel if we cannot find the paper.
2. Please send back your phone with a screen protector. We will not be responsible if your phone was scratched during transit without the protection of the screen protector.
3. Make sure your phone is not set or the power-on password has been lifted.
4.If your local post forbid you to send the phone with the battery, then take the battery out. But you need to confirmed the problem is not the battery since our engineer can not detect your battery.
When you are ready to send:
1.Send out your package through local post office , do not return by DHL,UPS...as it will cost high customs and it may be in trouble with customs clearance.
2. Marked your order No. (1000*****/80000**** ) on your parcel.
3. Take some photos of delivery when you send it back to us.
This is our return address:
No.102,Building P11,China South City,Pinghu Town,Longgang District,Shenzhen City,P.R China
Zip Code: 518111
Full name : Antelife Support Center- Ivanka
Write down full name please because different people handle different parcels in our company, thank you.
Your parcel will be delivered to us in 15~30 days. Please inform us your tracking number if you have sent your parcel. We will send an email to you as soon as we receive your
package .
PS: To repair the phone, after testing, if the defective is under warranty (factory default), we will not charge any fee from customer; if the defective is artificially damage, we will charge the hardware replace fee from our customer. We will quote you in email. We will not continue the repair without your reply.
When we say under warranty we mean we do not charge customers’ labor charges, but if your phone need to replace some parts, we need to charge customers."
Ora, eu deixei a negrito a última frase de propósito, não veio assim... No meu caso, o telemóvel não veio com a avaria de fábrica, ele simplesmente foi-se desenvolveu um problema com a board 6 meses depois. Parece-me que que mesmo no caso de ter vindo de fábrica com a avaria o que eles assumem como "coberto pela garantia" é apenas a mão de obra para reparação, as peças pagamos nós. Não é o que está anunciado no site...
Pergunta: alguém já enviou para a China, ou conhece quem o tenha feito, no âmbito da garantia Antelife?? Como correu o processo?
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